Wibet Privacy Policy — How Your Data Is Protected

Wibet is a trusted online gaming and betting platform in Bangladesh. We believe that protecting our users' personal data is not just a legal obligation — it is a core ethical commitment. This privacy policy explains how Wibet handles your information.

By using Wibet's website, mobile app, or any other digital platform, you agree to the terms described in this privacy policy. If you have any questions, please contact our support team.

Wibet never sells or transfers your data to third parties without your consent. Our privacy policy is built in line with international data protection standards.

We collect certain information when you register and use our services on Wibet. This data is used to improve service quality and keep your account secure. We only collect what is genuinely necessary to provide our services.

• All information provided during registration is stored on secure servers.
• Documents required for KYC verification (such as a national ID) may be collected.
• We also collect information you provide voluntarily, such as messages submitted through support tickets.
• Limited data may be shared when processing transactions through third-party payment providers.

Wibet uses collected data only for specific, legitimate purposes. We never sell your data to advertisers or use it for unauthorized purposes. Every piece of data we collect has a clear and defined reason behind it.

• Account management: To create, verify, and secure your account.
• Service Delivery: For processing gaming services, deposits, withdrawals, and bonuses.
• Ensuring security: To prevent fraud, hacking, and other unlawful activities.
• Legal obligations: To comply with anti-money laundering laws and other regulatory requirements.
• Contact: For delivering important updates, security alerts, and support.
• Service Improvement: To analyse user experience and improve the platform.
• Responsible gaming: To identify problem gaming patterns and provide timely support.

Wibet stores your data on secure servers. We retain information only for as long as necessary and delete it securely once the purpose has been fulfilled. Retention periods depend on the type of data and applicable legal requirements.

• Active account data: retained for the entire duration of the account.
• Closed account data: retained for a minimum of 5 years after closure (as required by law).
• Financial transaction records: retained for up to 7 years as required by law.
• Technical logs: typically retained for up to 90 days.
• Support contact records: retained for up to 3 years after resolution.

Wibet does not sell your data to third parties. In certain limited circumstances, some information may need to be shared — and we are fully transparent about when and why.

• Payment providers: The financial information required to process transactions is shared with payment providers, who are also bound by strict privacy policies.
• Law enforcement: Information may be disclosed pursuant to a court order or a valid government request.
• Security partners: Limited data may be shared for fraud prevention and cybersecurity purposes.
• Business transfers: In the event of a Wibet business merger or acquisition, users will be notified in advance.

Wibet uses cookies and similar technologies across its website and app. Cookies are small data files stored in your browser that help improve your experience on the platform.

• Essential cookies: Essential for maintaining login sessions and security. These cannot be disabled.
• Functional cookies: Used to remember your preferences and settings.
• Analytics cookies: Anonymised data is collected to monitor and improve platform performance.
• You can manage cookies through your browser settings, though some features may become limited as a result.

Wibet uses industry-standard security technology to keep your data safe. Our security team monitors systems 24/7 and responds swiftly to any suspicious activity.

• All data transfers are secured with 256-bit SSL/TLS encryption.
• Passwords are never stored in plain text; strong hashing algorithms are used.
• Servers and databases are accessible only to authorized personnel.
• Regular security audits and vulnerability testing are carried out.
• Data backups are stored securely in encrypted form.
• Two-factor authentication (2FA) helps keep your account secure.

As a Wibet user, you have important rights over your own data. We fully respect these rights and process all requests promptly.

Wibet is strictly for users aged 18 and above. We do not knowingly collect data from minors. If we become aware that a minor is using a Wibet account, that account will be closed immediately and all associated data will be deleted.

Wibet may update this privacy policy from time to time. Any changes will be published on this page, and the "Last Updated" date at the top will be revised accordingly. For significant changes, registered users will be notified in advance via email or in-app notification.

• Continued use of Wibet after any changes takes effect will be considered acceptance of the updated policy.
• Previous versions of the policy may be made available upon request.
• For major changes, users will be notified at least 7 days before they take effect.

For any questions, complaints, or requests to exercise your rights regarding this privacy policy, please contact the Wibet support team. Our data protection team will review your request promptly.